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Privacy Policy

Privacy Policy — Ruff To Ready Grooming

Last updated: 14 November 2025

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Ruff To Ready Grooming (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

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1. Information We Collect

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We may collect the following types of information:

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1.1 Personal Information

  • Name

  • Contact details (phone number, email address, residential address)

  • Payment information (processed securely through our payment provider)

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1.2 Pet Information

  • Pet’s name

  • Breed, size, age

  • Grooming requirements

  • Behavioural notes

  • Health or allergy information relevant to grooming

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1.3 Website & Booking Information

  • IP address

  • Browsing activity

  • Device type

  • Booking history

  • Enquiry form submissions

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Cookies may be used to improve website performance, enhance user experience, and support analytics.

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2. How We Use Your Information

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We use your information to:

  • Provide grooming and customer support services

  • Manage appointments and communicate booking confirmations

  • Process payments and send receipts

  • Improve our services and customer experience

  • Respond to enquiries or requests

  • Send optional marketing updates (only with your consent)

  • Maintain internal business records

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We do not sell your personal information to third parties.

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3. Sharing Your Information

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We may share your information with trusted third parties only when necessary, including:

  • Payment processors

  • Booking platform providers

  • IT service providers

  • Regulatory bodies (if legally required)

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These third parties are required to maintain confidentiality and handle data securely.

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4. Data Storage & Security

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We take all reasonable steps to protect your personal information from:

  • Unauthorised access

  • Loss or theft

  • Misuse

  • Modification

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Digital information is stored securely using encrypted systems where available.
Physical records (if used) are stored in secure locations.

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5. Marketing Communications

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You may receive occasional updates, promotions, or reminders from us only if you opt in.
You can unsubscribe at any time by:

  • Clicking “unsubscribe” in marketing emails, or

  • Contacting us directly.

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6. Accessing or Updating Your Information

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You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your information (except where retention is required by law)

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To make a request, please contact us using the details below.

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7. Cookies & Website Tracking

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Our website may use cookies to:

  • Improve functionality

  • Track website performance

  • Understand user behaviour for analytics

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You can disable cookies in your browser settings, though some website features may not function correctly without them.

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8. Children’s Privacy

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We do not knowingly collect personal information from children under the age of 16 without parent or guardian consent.

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9. Updates to This Policy

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We may update this Privacy Policy occasionally. The “Last updated” date at the top of this document reflects its current version.

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